Refund policy

We want you to be happy with your XLUXE piece. If something isn't right, here's how returns work.

 

Right to Cancel (EU/UK Customers)

You have the right to cancel your order within 14 days of receiving it, without giving any reason, in line with EU and UK consumer protection law. To exercise this right, contact us at hello@xluxe.eu within 14 days of delivery.

 

Return Window

Items must be returned within 14 days of your cancellation notice, unused and in their original condition and packaging.

 

Personalised Items

Personalised or engraved items cannot be returned or refunded unless faulty, as they are made specifically for you.

 

Refunds

Once we receive and inspect your return, we'll process your refund to the original payment method within 14 days. Original shipping costs are refunded only if the return is due to our error or a faulty item.

 

Faulty or Damaged Items

If your item arrives faulty or damaged, contact us at hello@xluxe.eu with photos and your order number, and we'll arrange a replacement or refund at no cost to you.

 

Contact

Questions about a return? Email hello@xluxe.eu.